Reference

Open dewahoki Privacy Policy for Your Account

Our Privacy Policy shows how dewahoki handles your account details, device signals, cookies and wallet records before you open the lobby.

Account dataWallet recordsPolicy requestsLocal law applies
dewahoki Open dewahoki Privacy Policy for Your Account
HELP PATHS

Contact Us About Your Privacy Policy

A clear contact path helps you act on the Privacy Policy without guessing which team to reach.

Account access If you cannot reach your account, contact support through the account help route and describe the sign-in step. We may ask for account details to confirm that the request belongs to you.
Wallet status For a DANA, OVO, GoPay or QRIS record, attach the payment date and reference shown on your receipt. We use that detail to locate the relevant account entry without requesting your wallet password.
Policy requests Ask us to access, correct or remove eligible personal details through the same support path. We will explain any identity check or legal reason that affects how the request can be handled.
CONTROL LAYER

Check How dewahoki Handles Your Data

We keep this Privacy Policy practical by connecting each data use to an account action you can recognise.

Account details

We use the details entered during account creation and access to identify your account, send account messages and complete the requested account step. Keeping these details accurate helps us respond to privacy requests.

Device signals

A mobile browser or desktop session may provide device and connection signals linked to sign-in activity. We use them to recognise unusual access patterns and help protect your account from unauthorised entry.

Cookies

Cookies can remember session choices and support basic account navigation. Your browser controls cookie storage, while our policy explains why a cookie may be present and how to ask about its use.

Payment records

A DANA, OVO, GoPay or QRIS reference can be connected with your account action and receipt status. We do not need your wallet password to investigate a payment record through support.

Retention

We retain personal details and account records for the period needed for the stated purpose or a valid legal requirement. When retention ends, records are removed or restricted under our internal handling process.

Change requests

You can ask us to access, correct or remove eligible details through the account support route. We may verify your identity first and will explain any limit imposed by local law.

Find Privacy Policy Answers Before Access

These Privacy Policy answers address the account and wallet questions we expect you to ask before sharing details with dewahoki. Each response points you toward a practical next step, from cookie choices to a request for account records. If your situation is not listed, use the support route linked with your account and describe the exact data concern.

The Privacy Policy covers account details, verification records, sign-in activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use account data to create and protect access, complete the account action you request, check payment status, send necessary account messages and answer support requests. We connect each use with a stated operational purpose.

Yes. The Privacy Policy includes device and connection signals from a mobile browser or desktop session when they relate to account access, session continuity or protection against unusual sign-in activity.

You can request access to eligible stored details through the account support route. We may confirm your identity before releasing records, and we will explain any restriction that depends on local law.

Send a correction request through support with the account step and the detail you believe is wrong. We may request verification, then update the record where the change is valid and practical.

We connect the payment reference, date and receipt status with the relevant account action. For a DANA or QRIS question, share the reference only; never send a wallet password or one-time code.

We keep personal data for the period needed for its stated purpose or a valid legal requirement. After that period, records are removed or securely restricted under our internal retention process.